Tenant Virtual Handbook
Welcome to Your New Home!
From finding your new home to moving in and beyond, our TENANT INFORMATION area is here to guide and support you throughout the entire renting process.
Professional Tenants - Virtual Handbook
Helping you every step of the way – PRIMO RESIDENTIAL will guide you through the whole renting process. See below an overview of key information we know will make your renting experience with PRIMO stress free.
- Professional Tenant Journey
- Permitted Payments
- Deposits - An Overview
- Tenant Fees Schedule
- MyDeposits Guide for Tenants Custodial Scheme
- Rent Payments
- MyDeposits Tenant Moving in Guide
- MyDeposits Blog – Getting your Deposit Back Top Tips
- MyDeposits Guide Condensation and Mould
- Reporting repairs (FIXFLO / RMG)
- Tenant Feedback - Not happy about something?
Student Tenants - Virtual Handbook
YOUR LIVING GUIDE
This guide has been designed to help you settle into your new home and to clarify what you can expect from us, as well as what we expect from you.
Our aim is to ensure your experience is positive and enjoyable.
- Tenant Feedback - Not happy about something?
- Renters’ Rights Act 2025
Landlords
Contact us for a FREE/NO OBLIGATION rent appraisal and competitive management fee quote.
Tenants
Looking for your next home? Take a look at our available properties.
FIXFLO Online Repair Reporting System
To ensure stress free living PRIMO RESIDENTIAL use FIXFLO Repair Reporting software to enable 24/7 reporting of issues.
This is an easy-to-use, web-based platform providing tenants with the ability to upload photo and video evidence, ensuring better identification of issues and speedy resolution. It also offers tenants ‘Self-help Guidance’ for minor issues (for example, tripped fuse or blocked sink). Issues can reported via the FIXFLO app on your phone/PC or tablet.
PRIMO
RESIDENTIAL
Fair and Transparent
An Agent You Can Trust
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