Student Tenants
Student Tenant Journey
With great buildings in near perfect locations, we’ve been providing homes for students for over a decade. We understand your needs and ensure we meet them by complying with ANUK/Unipol National Code standards.
All our student properties offer ‘bills inclusive’ rents, reducing the stress of managing your finances. In fact, when you rent from PRIMO RESIDENTIAL you can be sure of a great residential experience, with a dedicated property manager on hand to support you through any issues. Parents can rest easy too – you’ll be in ‘safe hands’
Successful viewing – you’ve found your new student home – what to do next
Complete pre-qualification form and return along with supporting documents within 3 working days.
Once pre-qualification is successfully completed, receive email from Goodlord to sign-up, and sign the tenancy guide.
Submit guarantor details of the Goodlord system. (If paying rent in advance, a guarantor is not required).
Once referencing successfully completed, tenancy agreement sent for signing.
Key collection time slot allocated for check-in.
Make payment of deposit and first rent at least 3 working days before your tenancy start date.
A member of Primo staff will meet you for your check-in appointment to hand over your keys and check you in.
WELCOME TO YOUR NEW HOME!
Student FAQs
Prior to Tenancy
Setting up your GOODLORD Tenant Account
PRIMO use the GOODLORD platform to progress applications from prospective tenants. Here’s a link showing how to set up your account: How do I set up my Goodlord tenant account?
Referencing - Student Tenant
As part of the referencing process and to ensure Primo comply with ‘Right to Rent’ legislation, we need to be sure a tenant is who they say they are. We require proof of ID (such as a passport or driving licence), and we require confirmation of university (such as a student ID card with a relevant expiry date, or a confirmation letter/email from the university). By law Primo must also verify that you have the right to reside in the UK be it temporarily by way of a visa, or permanently.
Do I need a guarantor?
If you wish to pay instalments you will need a guarantor (3 instalments in line with student finance or monthly payments). Your guarantor needs to be someone UK based and in employment. If you wish to pay rent in advance, you will not need a guarantor.
What if I don’t have a guarantor?
That’s ok – you can use a company called housing hand who will act as a guarantor for you for a fee or alternatively you can pay rent in advance. Link to Housing Hand
Referencing – What does this involve for a guarantor?
Here is a helpful link which talks about what your guarantor will need – Goodlord referencing for guarantors explained
Deposits – What type and how much will I have to pay?
Our student developments have deposits ranging from £250 – £350 depending on room type.
This is taken by the us (at the start of the tenancy) on behalf of the landlord held against any potential breaches of the tenancy agreement. This could include unpaid rent, damage to the property, or missing items at the end of the tenancy. Under UK law all tenancy deposits for ASTs must be protected in a government approved Tenancy Deposit Protection (TDP) scheme. This ensures that your deposit is secure and that any disputes at the end of your tenancy are handled fairly. Full details of deposits can be found here: Deposits – An Overview
PRIMO use the MyDeposits Custodial Scheme, details here: Information for tenants – Custodial protection | mydeposits
In Tenancy
What if I have a maintenance problem – How do I report it?
PRIMO have an automated repair reporting system FIXFLO where tenants can report a repair 24/7 – it will then be progressed by your building contact who will ensure any issue gets resolved as soon as possible. PRIMO also has an out of hours 24/7 answering service (01204 360920) for any EMERGENCY repairs.
An emergency repair is any issue that poses an immediate risk to your safety, damages the property or disrupts essential services. In these situations it may be appropriate to call public services – fire brigade (Fire) or police (Personal Safety).
For clarification an emergency situation might include:
- loss of heating or hot water
- gas leaks or carbon monoxide issues
- burst pipes or major leaks
- electrical failures (a complete power outage – not a tripped fuse)
- broken locks or security issues.
More information here: Reporting Repairs (FIXFLO / RMG)
I’m having financial difficulties and may not be able to pay my rent. Who do I need to contact?
It’s really important to speak to PRIMO if you find yourself in this situation. The sooner you speak to PRIMO (who will liaise with your landlord) the sooner we can put in place a payment plan (if appropriate). Contact Jane Potts on 01204 360920 or email her at [email protected]
Ending my tenancy / leaving early. What’s the process?
Sometimes things happen which impact on the ability to complete the full tenancy length of your contract (health issues, you’re not on the right course and are withdrawing from your studies).
In the first instance, please email your property manager as soon as you become aware you will need to leave your tenancy early, including providing evidence in support of the circumstances of your leaving early decision. We will then make contact and discuss the next steps, your new tenancy end date, the moving out process and deposit return.
I want to make a complaint. What’s the process?
Visitor policy
Any visitors must be aged 18 or over. We understand that you may want people to stay over time from time – our policy is any 2 days in a 7 day period. You are responsible for their behaviour.
Who is PRIMO & who is RMG?
PRIMO RESIDENTIAL are responsible for any in room repairs and your residential experience.
RMG are the block managers, they look after the ‘communal’ areas of the building. Below are the kind of issues you would need to report to them:
- Fire alarm activations
- Roof leaks
- Access issues
- Lock outs from the main entrance to the building
- Lift issues (in buildings where this is applicable)
- Electricity outages affecting more than one unit
- Lights in the corridors
- Bin store issues
- Postal issues
- Issues with hot water
Where can I find further information?
For further information download Primos – ‘Your Living Guide‘
International Students Welcome!
PRIMO RESIDENTIAL has years of experience in providing homes for international students across the UK.
This might be your first time in the UK, away from family and friends– don’t worry, we understand it can be a challenging time. We’re here to help you settle in and enjoy your time with us to support successful achievement of your academic goals. If you have any queries speak to your building manager who will be happy to help you. You’re in safe hands!
Take a look at our Student Tenants Virtual Handbook for advice and guidance.
The UK Council for International Student Affairs has a wide range of helpful guidance on its website, including:
- Fees
- Visas and Immigration
- Working
- Finances (including opening a
- bank account)
- Life in the UK
Visit the site here: Information and Advice for International Students | UKCISA
UCAS (Universities and Colleges Admissions Services) has a great website with lots of resources for international students International students | UCAS
Take a look at this YouTube video ‘Top Tips for International Students’
We look forward to looking after you in one of our properties located across the UK.
Want to know more about available properties – call us on +44 (0)1204 360920
You're in Safe Hands
Contact Us - Here to Help
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